FAQs

Can I change the collection frequency?

Of course you can! We understand that many businesses have busier periods throughout the year and we try and be as flexible as possible. Please contact our sales team and we will arrange for the frequency to be changed.

Can I change the number or size of my bins?

Of course! Sometimes business picks up and unfortunately it can also slow down. We aim to be as flexible and helpful as possible in meeting your needs as your business changes. The number of bins can be changed by contacting your local depot. Contact our sales team can provide you with a quote for various bin sizes and help you decide on the best option for you.

Why hasn’t my bin been collected?

Please call your local depot who can advise the reason for this; it may be that access to the bin was blocked or there may be a query on your account.

Can you dispose of my asbestos or hazardous waste?

Yes, we operate an asbestos landfill as well as a hazardous waste site. If we can’t take a particular type of waste, we can help you find another company that can. Please contact our sales team on 01793 714450 to discuss your requirements.

Why hasn’t my skip been exchanged?

We try to notify customers if for any reason a service can’t be delivered. If a bin is contaminated with an unexpected waste type, we are unable to collect it. Sometimes, we cannot collect because a bin is inaccessible. Your local depot can advise the reason a service has not been delivered.

How do I query my invoice?

Our credit control department can take your details and answer any questions you have about your account.

How do I get a waste report?

Our admin team can provide you with waste reports for your sites – these are sent at the end of each month at no extra charge. To get one set up, please contact our admin team.

How can I get copy tickets?

We understand that an increasing number of customers require copies of transfer notes and tickets in order to remain compliant. We can provide copy tickets with every invoice. To ask for this service please contact our admin team.

How do I get copies of licences and insurance certificates?

All copies of our licences and insurance can be found here on our website. If there is specific information that you can’t find, please contact us and we can help provide you with what you are seeking.

What waste can I put in my skip or bin?

Legislation is becoming more stringent and the way you are allowed to manage your waste is subject to legislative controls. We can accept most waste types but there are some that we cannot legally accept. To find out what we can take, follow the relevant link below.

How do I cancel my collection?

Please contact one of our team and they will guide you through the process.

Can you replace my damaged bin?

If your bin becomes damaged, please contact one of our team who will arrange either a repair or replacement.

Can you accept electrical waste?

Yes we can. We deal with a number of licensed specialists who can recycle this type of material. Prices and disposal rates vary depending on the type and quantity of waste. Contact us and one of the team can help find the most cost-effective route for you.

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