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Is there something we can help with? We’re always here for you.
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Switch to Hills Waste Solutions in under 10 minutes
- Over 97% service reliability
- 4,000 businesses in our community
Need help? Our Customer Support Team is here for you.
Whether you have questions about waste collection, disposal, or recycling, our friendly and knowledgeable team is ready to assist. As experienced local experts, we take the time to understand your specific needs and make sustainable waste management simple.
We're committed to delivering exceptional service, resolving your queries without passing you from department to department. From start to finish, our team takes full responsibility for helping you get the answers you need.
You can contact us directly or browse our FAQs for quick answers. Don't just take our word for it - our excellent Trustpilot scores speak for themselves.
Need to re-schedule your bin collection or have a query?
Whether you need extra bins, a change in size, an extra site or a different waste type collected, our Customer Support Team is ready to assist you. Please fill out our form below and we'll be in touch.
Charity donations and sponsorships
As a family business with strong core values, we do our very best to minimise our impacts and to give something back to local communities. If you would like to apply for a donation or sponsorship, please complete our application form.
Have a complaint? Contact our Customer Support team or complete our complaint form
Our complaints process
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How can I make a complaint?
Hills Waste Solutions accepts complaints in various ways, including in person, by phone or text, by letter or email and through web page referrals.
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When will I receive a response?
- Written complaints or those requesting a written reply will receive a response within 10 working days.
- Verbal complaints that cannot be resolved immediately will be escalated to a manager, who will respond within 5 working days.
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What if my complaint requires further investigation?
For complex issues, we will provide an initial response within 5 working days (or 10 working days if written). This will outline the actions being taken, the person handling the matter, and when a full reply can be expected.
