Making your general waste collection easier. Get a quote and sign up online today.
General waste disposal
We make general waste management easy. If you’re a single-site business, you can get a quote and order your general waste collection service online, joining more than 4,000 businesses using Hills.
Simply tell us the type of waste you need collecting, how frequently, your preferred type of bin and a few details about your business, and we’ll provide an online quote with the option to sign up.
Choice of bin sizes: 240L; 660L; 1100L
Daily, weekly, fortnightly collections
Flexibility to adjust services to suit variable collections
Online portal to keep track of your recycling performance
Switch to a better service with Hills Waste Solutions. The online process is quick and straightforward, providing you with a competitive quote and the opportunity to complete your order online.
Purchasing online is the best way to sign up for single site businesses.
Complex or multi-site requirements are best handled by our Customer Support team, available on 0808 145 4533.
Some disposable coffee cups (due to plastic lining)
Wet wipes (even “flushable” ones)
Cotton wool and buds
Broken ceramics, crockery, and mirrors (broken glass needs to be wrapped)
Pens, pencils, and stationery
Toothbrushes and razors
Disposable cutlery
Small plastic toys
Vacuum cleaner dust and bags
Pet waste and cat litter
Used paper towels, napkins, and tissues
Materials we can't accept
Hazardous waste
Liquids
Paint tins
Batteries
Electronic and electrical equipment
Rubble
Bulky waste
Clinical waste
Gas bottles
Mattresses
Upholstered furniture
Fluorescent tubes
Animal by-products
It may be possible to recycle these items to avoid landfill. Please visit our main Waste Services page for more information.
Hills general waste management
Here are four reasons why Hills should be handling your general waste disposal:
Competitively priced
We deliver an effective service that provides great value for money. We’re not just competitively priced, we’ll also regularly review your services to ensure you’re getting the best possible value and aren’t overpaying for your waste with unnecessary collections.
A collection schedule to match your business
We’ll agree on a schedule that suits you and adapt it as your business evolves. We take the time to get to know the businesses we work with, and our collection schedules reflect this.
Reliable and efficient collection
As a regional operator, we’re the perfect option for your general waste, offering 97% service reliability. As we grow, we’re continually investing in our fleet and facilities to ensure your collections are dealt with efficiently, and your waste is processed responsibly.
We’re a sustainable option
Just because general waste is non-recyclable doesn’t mean that you can’t dispose of it sustainably. We can use facilities that turn your refuse into energy that goes back into the National Grid - helping every part of your waste go towards your green goals.
If you're a multi-site business, your general waste needs will likely be more complex. Get in touch to find out how we can help.
Simplifying Simpler Recycling
With Simpler Recycling legislation now in place for most businesses (and set to apply to micro-firms with less than 10 employees by 2027), there are strict rules around how your waste should be handled.
We can accommodate any changes to your waste requirements.
Efficient
We'll adjust your collection frequency and bin sizes to match your waste requirements.
Reliable
We'll manage your waste for you so you can focus on your business priorities
Benefits of buying online
Great for single sites with one or more types of waste to collect
Competitive pricing
Simple and straightforward process
Convenient, accessible outside office hours
Set up online, with direct debit and digital contract signing to complete your transaction
Online portal for simpler reporting
Hills customers have access to our online portal, where you can view your collection schedules, access your invoices and view your Waste Transfer documents through our online portal.
So why not start the process now and get a quote online, and join more than 4,000 businesses that use Hills for their waste collection. The whole process takes less than 10 minutes.
What is general waste?
General waste refers to a wide range of non-recyclable waste. It’s important that all your waste is properly sorted, so that as much as possible can be recycled and no recyclable waste is included. What’s left (the residual) is what’s called general waste (non recyclable).
Here’s what can go in our general waste collections:
Black bag waste
Non-recyclable materials
Non-hazardous waste
For more information, see our FAQ section below and our general waste classification guide.
Responsible waste disposal
No matter the size of your organisation, after you’ve separated and recycled everything possible, there’s likely to be some leftover (residual) general waste that also needs a reliable collection service. We understand that managing this can be a challenge towards achieving sustainability.
We take sustainability seriously. When we collect your general waste, it’s taken to a licensed disposal facility. This might be a mechanical biological treatment (MBT) facility in Westbury or one of two local energy-from-waste (EfW) facilities. At Westbury, the waste is prepared for microbial decomposition, metals are recovered for recycling and the waste that’s left after drying is turned into solid recovered fuel for use in renewable energy plants.
We try to avoid using landfill, but on the rare occasions it’s necessary, we ensure that gas emissions are captured and used as a power source, and any rainwater passing through the landfill is captured and cleaned before discharge. All our waste processing is rigorously audited to maintain the highest standards.
Responsible waste disposal
No matter the size of your organisation, after you’ve separated and recycled everything possible, there’s likely to be some leftover (residual) general waste that also needs a reliable collection service. We understand that managing this can be a challenge towards achieving sustainability.
We take sustainability seriously. When we collect your general waste, it’s taken to a licensed disposal facility. This might be a mechanical biological treatment (MBT) facility in Westbury or one of two local energy-from-waste (EfW) facilities. At Westbury, the waste is prepared for microbial decomposition, metals are recovered for recycling and the waste that’s left after drying is turned into solid recovered fuel for use in renewable energy plants.
We try to avoid using landfill, but on the rare occasions it’s necessary, we ensure that gas emissions are captured and used as a power source, and any rainwater passing through the landfill is captured and cleaned before discharge. All our waste processing is rigorously audited to maintain the highest standards.
Responsible waste disposal
No matter the size of your organisation, after you’ve separated and recycled everything possible, there’s likely to be some leftover (residual) general waste that also needs a reliable collection service. We understand that managing this can be a challenge towards achieving sustainability.
We take sustainability seriously. When we collect your general waste, it’s taken to a licensed disposal facility. This might be a mechanical biological treatment (MBT) facility in Westbury or one of two local energy-from-waste (EfW) facilities. At Westbury, the waste is prepared for microbial decomposition, metals are recovered for recycling and the waste that’s left after drying is turned into solid recovered fuel for use in renewable energy plants.
We try to avoid using landfill, but on the rare occasions it’s necessary, we ensure that gas emissions are captured and used as a power source, and any rainwater passing through the landfill is captured and cleaned before discharge. All our waste processing is rigorously audited to maintain the highest standards.
What we do with your general waste
We aim to recover and reuse as much waste as possible. That’s why, after collection, your general waste is sorted, and suitable waste is processed to create energy.
We offer general waste collection services across the South West of England. We have collection options for small, medium and large enterprises, with flexible schedules to match the needs of your business.
Our range of purpose-built general waste containers provides the perfect storage solution for any business, no matter the quantity of non-recyclable waste you’re producing or the space you have available.
We serve thousands of businesses across the West Country and surrounding counties, so chances are we’re already operating our business recycling collection service in your area. The areas we cover include:
Hills Waste Solutions are very experienced in dealing with multi-site businesses whose waste requirements for one or more sites are located across the country, outside of our core region. We have a number of large businesses with more specialist waste requirements, and we can offer a complete tailored services, while supporting sustainability and net zero ambitions.
If you'd like to find out more please contact our Customer Support team on 0808 145 4533.
While general waste covers a broad range of items, certain types of waste are excluded:
Fridges and freezers
Waste and Electrical and Electronic Equipment (WEEE)
Asbestos
Tyres
Batteries
Fluorescent tubes
Paints (including residue in paint tins)
Aerosols and gas canisters
Oil
Liquids
Contaminated soil
Plasterboard
Segregated food waste
Upholstered furniture
Mattresses (extra cost)
Though these items are not considered general waste, we can still manage their disposal. For assistance, contact our Customer Support Team at 0808 145 4533 (08.30 - 17.00 – Monday to Friday).
We aim to make positive use of all waste, even non-recyclable waste. Your commercial general waste is taken to a licensed disposal facility that adheres to strict regulations. It may be sent to our mechanical biological treatment (MBT) facility in Westbury or one of two local energy-from-waste (EfW) facilities. At Westbury, the waste is dried, shredded, and prepared for incineration. At the EfW plants, it’s processed and burned at high temperatures, with the resulting energy converted into electricity for the National Grid.
On the rare occasion that landfill is necessary, we ensure that gas emissions are captured and used as a power source, and any rainwater passing through the landfill is captured and cleaned before discharge. All our waste processing is rigorously audited to maintain the highest standards.
While it’s best to segregate your waste into the appropriate recycling bins, any items that cannot be recycled or reused should be placed in your general waste bin. There are restrictions on what can be included in general waste, particularly hazardous materials. If you’re unsure whether an item qualifies as general waste, it’s your responsibility to verify this before disposal. When in doubt, consult your waste provider for guidance.
Proper segregation is essential, as general waste should only consist of non-recyclable materials that cannot be reused or processed any other way.
Electronic goods, including white goods and other Waste Electrical and Electronic Equipment (WEEE) like computers, microwaves, and cables, should not be included in general waste. These items can harm the environment if they end up in landfill. Businesses should separate electronic goods from their non-recyclable waste and arrange for specialist collections. If you need to dispose of WEEE waste, we can organise a dedicated collection service.
